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Crisis Intervention and Counseling by Telephone, by David Lester
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This extensively revised second edition provides a practical framework for providing immediate problem-solving assistance by telephone to persons in crisis. The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability. Part I discusses the varieties of telephone services, while Part II covers crisis intervention and counseling, including telephone therapy, active listening, cognitive therapy approaches, transactional analysis and learned helplessness approaches, as well as Gestalt therapy approaches. Part III discusses a variety of problem callers: the obscene caller, the chronic caller, the silent caller, the nuisance caller, and the "one counselor" caller. Part IV offers a look at contact beyond the telephone, including crisis intervention by e-mail and letter. Part V views the roles of telephone counselors, such as the mental health professional, the nonprofessional crisis worker, selecting telephone counselors, and training crisis workers. Finally, Part VI summarizes and evaluates today’s telephone counseling services. This unique and up-to-date book serves as a comprehensive tool for those setting up telephone counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners.
- Sales Rank: #7735737 in Books
- Published on: 2002-10-01
- Original language: English
- Dimensions: 10.50" h x 7.50" w x 1.00" l,
- Binding: Hardcover
- 306 pages
Most helpful customer reviews
3 of 3 people found the following review helpful.
Comprehensive
By E. M. Wilder
This book is a comprehensive look at the theory, practice, and outcomes of telephone crisis intevention. David Lester has organized all of the major studies of telephone crisis intervention and presents them in a framework that includes a historical as well as current perspective. As part of my Master's thesis, (Counseling Psychology), I have read the originals of many of the studies Lester has included. I appreciate the way Lester makes sense of what might otherwise be rather dense reading. As a telephone crisis counselor for many years, I also appreciate the accuracy with which Lester describes and explains listening skills and different approaches to calls and callers.
This book is appropriate for the interested volunteer as well as the career professional. Other plusses: The book is largely devoid of jargon and many chapters can be read on a stand-alone basis.
Highly recommend.
0 of 1 people found the following review helpful.
Crisis Intervention and Counseling by Telephone
By Chhim Sotheara
It is a very good and easy to understand. It's a quick reference for me to get information I want.
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