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Hostage/Crisis Negotiations: Lessons Learned from the Bad, the Mad, and the Sad, by Thomas, Ph.D. Strentz
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The focus of this book is on dealing with hostage and crisis negotiations and how this can be successfully accomplished in order to save lives. Typically, those encountered by correctional and law enforcement crisis negotiators fall into one of three broad categories: The Bad, the Mad, and the Sad or, those with antisocial personality disorder; those who are severely mentally ill, insane or psychotic; or those who are contemplating suicide, respectively. This book outlines tactics and procedures for dealing with these three groups of individuals. Many excerpts will be found of siege dialogue and behind-the-scenes efforts of those in the command post and other locations whose efforts and energies play an integral role in this life-saving process. Some topics discussed include how using sleep deprivation should be avoided by hostage and crisis negotiators and how it can be used to advantage against the culprits; and how active listening skills (ALS) can be utilized and the mechanics of the process. These ALS guidelines show how being not only a good interviewer but also a good listener can be used to find a remedy to the situation. Team roles and responsibilities are also discussed in some detail. Using "hooks," or topics/persons that can be used to extract the subject from the crisis, and "hot buttons," or topics/persons that should be avoided from discussion, is also examined. Several "Lessons Learned" sections are also included after the dialogues, outlining what was learned and achieved in the process and which pitfalls should be avoided. Crisis negotiations has also been included in the book because a growing number of subjects with whom crisis negotiators deal are not holding hostages. While it is not the purpose of this text to review all tactics and techniques of the negotiations process, many examples are provided of what does work and, on occasion, what does not. It will prove to be a very useful tool to corrections and police negotiators and crisis interveners who seek peaceful ends to these very volatile and dangerous situations.
- Sales Rank: #338677 in Books
- Brand: Brand: Charles C Thomas Pub Ltd
- Published on: 2013-03-07
- Original language: English
- Dimensions: 9.75" h x 7.00" w x .50" l, .95 pounds
- Binding: Paperback
- 181 pages
Features
- Used Book in Good Condition
Review
As a negotiations practitioner for over 17 years, I fashion myself a student of the game , meaning I maintain an insatiable appetite of all things related to negotiations. I try to learn as much as I can from others experiences and research so as I can continue to improve. Therefore, it stands to reason that I waited with great anticipation for the arrival of Thomas Strentz s latest book, Hostage/Crisis Negotiations; Lessons Learned from the Bad, the Mad and the Sad, (Springfield, Illinois: Charles C. Thomas, 2013. 181 pages), hereafter referred to as the BMS. I had the pleasure of meeting Strentz early in my career as a negotiator. I found him to affable and be a wealth of knowledge. I honestly believe he has forgotten more about hostage/crisis negotiations than I know. For some perspective on his experience, the American model of hostage negotiations was born in 1973. Strentz has been in the business since...1973. He is former FBI negotiator who designed, directed and developed the Bureau s negotiations program from 1975-1987. Since then he has maintained is relevance by instructing, speaking, teaching, consulting and of course, writing on matters related to hostage/crisis negotiations.Strentz wrote BMS because he, like me, is a firm believer in case studies. We both are incredulous at the lack of knowledge many negotiators have regarding significant cases in the history of our discipline. Strentz recognizes that all of us, regardless of our level of experience or skill (the New, the Old and the Mediocre) learn from studying the success and failures of others. Whether the incident occurred last week or forty years ago, there are always lessons to be learned from case studies. BMS categorizes the types of individuals we encounter during a hostage-taking or barricade and exposes the reader to methods that will allow more effective management. There are several how-to negotiations manuals/books on the market but at 181 pages BMS is the most succinct and useful book of its kind. The value of BMS is found in its simplicity. Strentz has a long history in mental health but instead of attempting to make negotiators field clinicians he has broken down the personalities that we are likely to encounter into three categories; the Bad (criminal), The Mad (crazy) and the Sad (suicidal). This simplification is appropriate for the three types of negotiator personalities that are out there; the New (less than 5 years negotiations experience), the Old (more than five years experience) and the Ineffective (negotiators who think they know more than they do but in reality are no very little and their performance shows it). Each chapter concludes with Lessons Learned; a bullet-pointed list of things to take away from the experiences of the negotiators who handled the jobs. --Derek Gaunt/The Edge/March 2014 issue
Most helpful customer reviews
1 of 1 people found the following review helpful.
Great Book all Crisis Negotiators should have in their toolbox
By Russell Moore
Police Crisis Negotiators are increasingly tasked with engaging in verbal warfare with a variety of armed adversaries--armed with guns/knives or defending themselves from the demons inside their minds. Whether facing a subject armed with a weapon or a broken mind, Negotiators must attack the problem from a position of power. Those are the tools Thomas Strentz latest book, Hostage/Crisis Negotiations: Lessons Learned from the Bad, the Mad, and the Sad, will provide the reader.
Using psychological lessons interspersed with real life negotiation strategy, Dr. Strentz has identified the majority of hostage takers who fall within the three categories. The Bad identifies those persons who are engaged in criminal activity, and because of their criminal behavior, come into contact with law enforcement. These individuals often have Anti-Social Personalities (ASP). Dr. Strentz outlines very clearly the traits of ASP's and how to successfully negotiate with them.
The Mad are the people with whom law enforcement has more and more in contact. They are the mentally ill. With all the budget cuts to mental health services, many subjects with serious mental health diagnosis are left untreated and coming to the attention of law enforcement. Through the use of case studies, Dr. Strentz illustrates the various mental illnesses and defines terms in an easy manner for the layman to understand.
The Sad deals with suicidal subjects, an area of increasing law enforcement liability. The book provides insights into the suicidal mind, as well as never losing focus of how dangerous these incidents are for the first responders. Dr. Strentz is quick to remind the reader, "A suicide is a homicide looking for a victim."
"Lessons Learned from the Bad, the Mad, and the Sad is a great reference book to learn about the history of crisis negotiations. Many landmark court cases are detailed throughout the book and the bibliography lists all of the best material on the subject. Several historical cases are highlighted to give real world lessons and the decisions made that impacted the incident. Each case finishes with a Lesson Learned section to emphasize the material.
For the police negotiator, a working knowledge of psychology is essential to developing tactics for intervention. The greatest predictor of future behavior is past behavior. Reading about what others have done in a particular situation- both good and bad- is valuable to any crisis negotiator to avoid placing themselves in potential litigious, dangerous and unnecessary situations. Santayana said, "Those who do not study the past are destined to repeat it." "Lessons Learned from the Bad, the Mad, and the Sad" is one book that can assist in preventing that from happening.
1 of 1 people found the following review helpful.
A good source of infomation
By Al
Easy to read. Consistent with crisis intervention practices yet more information and very useful. I will buy additional resources by this author.
0 of 0 people found the following review helpful.
A valuable tool for review.
By John Costello
I thought this work was a very good review of the basics since it used actual jobs to illustrate what went right, what went wrong and what should be done different. In fact, we've just added a member of the clergy and a mental health professional as constants to our team and I've passed along my copy of the book for their review to get a sense of what we try to do.
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